The hire period is normally 3 days  

1 delivery day  

2 day of event  

3 collection day  - if this time is not long enough, extra time can be discussed at the time of ordering.  

Delivery and collection – We are very happy for you to collect and deliver the hire items yourself, however if you require delivery and/or collection this is calculated based on 40pence per mile. (Delivery and collection is a 4 way trip)        

Responsibility of hire - all items hired must be checked for missing/ broken items before signing the delivery note. We cannot be held responsible for any items found missing or damaged after this time. Responsibility if not our own for redelivery will be charged within office hours at 40 pence per mile,  after office hours and at the discretion of all of our yesterdays at 80 pence per mile.  

We cannot be held responsible for any damage or injury caused by the items which are at the time under the hirers care. It is strongly advised that insurance is taken out by the hirer  

Recipients are responsible for the safe keeping of all items hired until collected and checked.   

Hire charges - when ordering a 30% deposit will be required of the total hire charges.  

The balance will then be payable 30 days prior to delivery please.  

At the time of ordering we also ask that a 50% deposit of the total hire charge is made in the form of a cheque to cover loss or damage. This is not cashed and is fully refunded after collection and at a time after all items have been checked for loss or damage. All loss/damages will be charged at an individual price to cover the loss/damage of the item or items. Prices for replacements on application please. 

Cancellation - when cancelling an order 30 days notice is required and your full deposit will be returned to you. Cancellation of 29 days or less there will be no refund of your deposit. Cancelations by letter or email only please.   

Returning items - due to the delicate nature of these items we prefer to hand wash the items ourselves. We therefore ask that any food debris is removed from the items before carefully wrapping in the bubble wrap and packing back in the plastic boxes provided. Unless you are having a dress up/down service in which case this does not apply.  

Dress up/ down service - We can provide this service where on delivery we will set out the items hired to your requirements. Includes unpacking and checking of items, consultation beforehand and /or dress down service where all items are removed and checked before being packed away by us with a consultation beforehand. Prices for this service on application.